Jack: Hey, are you using social media to reach out to your customer base? Frog: Och no, why would I do that?
{whistling noise from above}
{Refrigerator drops on Frog with loud clang} Jack: Sometimes refrigerators just drop on people who aren’t using social media to reach out to their customer base. Yeah. . .
All in good laughs. . . but no seriously. . . engage via social media. Abraham Harrison llc
Toby Bloomberg of Diva Marketing Blog and John Cass from PR Communications recently sent out a request for readers to give their thoughts on content writing and social media engagement on behalf of clients and whether or not this brings into question the issue of transparency.
Recently, there has been a tremendous upswing of companies and organizations adopting some sort of social media in their marketing portfolio. And with this growth, more and more of these companies are hiring agencies to implement social media initiatives. As Toby says: “Social Media is a beast that needs to be fed.” And sometimes the only way this can be done is to hire someone to do it.
The potential problem with this model is that the public could feel they are being misled by these companies and the agencies they hire to represent them. The beauty of social media is the ability to listen, learn, and build honest relationships; but if you don’t know who you are interacting with, the relationship could be sacrificed.
However, I don’t think it matters who is doing the responding, as long as they are responding. The goal of social media is to facilitate discussion and generate attention through tweets and posts by real people. The company name on that person’s business card doesn’t matter. The agency is an extension of the client, and as long as the agency is well-informed, genuinely interested, authentic and responsive – everything should be good.
I recently started doing some blogger outreach for Abraham Harrison and I’ve been thinking a lot about the importance and impact of transparency in the work I’ve been doing. Here are some things I’ve learned so far, both from training and from actually doing it:
Be responsive, friendly, authentic and apologetic (if necessary).
Respond with personality, not like a robot.
If asked, be honest about who you are. If necessary, respond with something like this: “I work for a PR company called Abraham Harrison and we are helping Company X spread the word about such and such cause.”
Know how to answer questions, respond to comments but also when to ask your contact at Company X to step in and provide information. Don’t make things up if you don’t know; better to just ask and find out the answer.
I’ve noticed that people really don’t care that they have been contacted by a PR company on behalf of so and so company. Most are just impressed that there is an actual person behind the message.
I think that if there are people out there who can outsource their online dating successfully a la Tim Ferriss (I mean talk about transparency issues), then outsourcing your social media implementation shouldn’t be a problem.
I’m looking foward to see what Toby and John compile about this topic from all the experts in the field.
Não é mais segredo que o número de usuários brasileiros no Facebook ultrapassou dois milhões o crescimento está sendo incrível; no Twitter, o Brasil já é um dos países com mais influência e membros, e centenas de milhares de blog posts são publicados todos os dias no Brasil. O segredo está em conseguir enxergar o valor dessas imensas oportunidades.
Houve um tempo quando publicidade online era somente através de banners e anúncios em sites de busca como Google e Yahoo. Mas porque? Simplesmente porque esses meios eram os únicos que ofereciam maneiras de medir o sucesso do investimento enquanto evitando o risco financeiramente. No começo era tudo uma maravilha, mas o que acontece quando a empresa para de investir nesse meio de publicidade? A resposta é: NADA! O link da empresa desaparece das buscas e o tráfico direcionado ao site cai drasticamente. Resumindo, essas soluções são completamente de natureza curto prazo e permitem que a competição obtenha o tráfico online da sua empresa com um simples clique para aumentar a lance.
Por isso são grandes as vantagens do investimento na atmosfera social online. Quando um “blogueiro” publica algo sobre a sua empresa, o conteúdo nunca mais vai desaparecer. O conteúdo vai ser encontrado por sites de busca, os leitores vão ler e comentar e a informação será para sempre pública. O mesmo acontece no Facebook, Twitter e outras redes sociais. O fato desses meios serem tão influenciais só afirma a importância da participação das empresas nas conversas, que já estão acontecendo! Se o nome da sua empresa é assunto nessa “atmosfera social”, a política mais sensata é fazer parte da conversa e controlar a opinião do público.
Além disso, hoje é possível calcular estatísticas ligadas ao custo e retorno como retorno sobre investimento e ligar visitas ao site diretamente às redes sociais e blogs. Mais importante ainda, enquanto o público online amadurece, se transforma informado e imune a banners e formas de marketing tradicionais. O público então valoriza sua própria opinião e quer ser ouvido e compartilhar idéias.
Resumindo, assim como 66% das empresas do mundo pretendem fazer em 2010 (techcrunch.com), sua empresa também deve investir nessa forma de marketing direcionado à conversação para poder competir no século 21. A Abraham&Harrison oferece todos esses serviços, estatísticas e resultados garantidos; por preços bem menores do que o custo de investir em meios tradicionais de publicidade.
Earned Media
Is not the same as paying bloggers to write positive things about your brand.
Absolutely not!
Paying bloggers to write positive reviews will backfire
And then your brand will be tainted
Remember
Bloggers are journalists
Bloggers are the new journalists
And news travels faster than ever
However just like old media journalists
Bloggers are swimming in an ocean of information
Your company is doing amazing and newsworthy things
Your company has a story
But that story will get lost in the digital shuffle
Unless you reach out to the right bloggers
Getting your story into the hands of the right bloggers is all about
Digital Public Relations
Earned Media is honest
Earned Media is never forced
Because a company engaged in Earned Media understands
Earned Media is the result of putting the right information in front of the right people
People are waiting to write about your brand
They just need your brand brought to their attention Abraham Harrison
What inspired Chris Abraham to join forces with Mark Harrison and form Abraham Harrison llc? It’s been a question long asked on the Internet, in dark corners and in whispers! Now you get a glimpse into what inspired the creation of the greatest digital PR and social media marketing company in the world!
Transcript:
[pre roll]
Long ago in an Internet far far away, Chris Abraham hired a digital PR company to promote his personal brand. That company forced an innocent puppet to proclaim the greatness of Chris Abraham at the threat of gunpoint. What you are about to see is both shocking and apalling. We ask that you cover the eyes and ears of your young and that anyone who might suffer heartbreak at the thought of a puppet at gunpoint please stop watching.
[end pre roll]
Frog: “Oy there, I’d like to tell you of my own complete and free will and of my own volition that. . . uh. . . that Chris Abraham is the greatest man that ever lived. He he really is and I mean that from the deepest, deepest, deepest part of my heart. . . and of my own complete free will. . . Um. . . so. . . Ah. . . I’ve. . . I’ve done what you asked, so I can go now right? And you can put down that wee pea shooter? Please? Oh my. . .”
[post roll]
After witnessing this terrible example of blogger persuasion turned coercian at gunpoint, Chris Abraham decided to join forces with Mark Harrison and form a team of decent and honest digital PR and social media marketing professionals. And so began the story of Abraham Harrison llc.
[end post roll]
Women have been dominating the conversation since the beginning of time. Even back in our caveperson days women were chatting away while gathering food and firewood while the men were stuck silently hunting woolly mammoth.
So of course, women would naturally take to social media’s conversational style; couple that with some stellar business backgrounds and you’ve got the makings of some pretty influential ladies. Lee Odden took it upon himself to recognize the 25 best and brightest women in social media today in his post “The 25 Women That Rock Social Media”. It is wonderful to see that in this emerging business industry – we are holding our own against the boys’ club.
Without further ado, here is the list you’ve all been waiting for:
Katie Paine@kdpaine – Katie is a world traveler, author, consultant and PR measurement guru that has been publishing, presenting and educating us about PR and social metrics long before social media, social web, social this and social that became fashionable amongst communicators, marketers and certainly, mainstream media.
A. Jo. Martin@digitalRoyalty – Amy Martin’s Twitter bio (and follower count of 1 million plus) is one hell of a resume: “Work w/ Shaquille O’Neal, UFC, White Sox and other sports, athletes, entertainment and corporate brands to develop measurable digital & social media strategies”. That’s not all: There’s YouTube, LinkedIn, Facebook, UStream and others. Walk the talk.
Charlene Li@charleneli – A true pioneer in the field of social computing, Charlene’s accomplishments with Forrester and as co-author of “Groundswell: Winning in a World Transformed by Social Technologies” propelled her into starting Altimeter Group providing thought leadership, research and consulting on new technologies. She shares insights on her blog.
Tamar Weinberg@tamar – A techie at heart, Tamar has been an active power user and social media marketing practitioner for several years. She’s also an author of an excellent book on Social Media Marketing called, The New Community Rules: Marketing on the Social Web.
Jessica Smith@JessicaKnows – Once a Wal-Mart mommy blogger and now VP & digital integrator at Fleishman-Hillard, Jessica and I met on a panel (Looking Ahead: The Nexus of Social Media & Public Relations) at PRSA International in San Diego. Her practical insight made a big impression. So very smart.
Shonali Burke@shonali – A true social butterly, Shonali can be found speaking at conferences or Waxing Unlyrical on media & communications topics. More likely, you’ll find her working with clients on strategic communications, PR and social media as an independent consultant – a career she moved into after working with the ASPCA.
Beth Kanter@Kanter – Beth Kanter is a social media force of nature in the non profit space. She has the longest running blog for non profits, is the CEO of Zoetica and co-author of the upcoming book, “The Networked Nonprofit”. In 2009 Beth was named by Fast Company Magazine as one of the most influential women in technology and one of Business Week’s “Voices of Innovation for Social Media. Be social, do good. Walk the talk.
Maggie Fox@maggiefox – Maggie is CEO of Social Media Group, which is a very large social media consulting agency that has worked with the likes of Ford Motor Company, SAP Global Marketing, Yamaha Motor, Corbis and Harlequin Publishing. She’s also a frequent conference speaker and contributes to the SMG blog.
Mari Smith@MariSmith – With enthusiastic Mari, 8,688 Facebook fans and nearly 60,000 followers on Twitter, there’s no question she a power social media practitioner. That “walk the talk” perspective helps her provide social media training and share her insights as a speaker and consultant.
Jennifer Cisney@kodakCB – I think Jennifer is the first blogger with a “Chief” designation, given for her role as Chief Blogger and Social Media Manager at Eastman Kodak. She’s active both in her professional role and personally on sites like Twitter, Facebook and blogging. More walk the talk.
Kami Huyse @kamichat – Not content with simply running her own PR and social media consulting practice, running workshops and publishing her insights on effective social communications, Kami decided to co-found another agency, Zoetica, serving the non-profit sector.
Deirdre Breakenridge@dbreakenridge – Author and c0-author of several important books on PR and social media including, “Putting the Public Back in Public Relations“, Deirdre runs a successful agency, PFS Marketwyse, and is an adjunct professor teaching courses on Public Relations and Interactive Marketing.
Beth Harte@BethHarte – Community Manager for MarketingProfs is a position Beth takes to heart (ba dum bump). It’s a great intersection of social media and marketing plus PR position that allows this long time marketing professional to show her stuff, besides blogging, teaching and speaking at conferences.
Shannon Paul @ShannonPaul – The “very official” Shannon Paul was helping the Detroit Red Wings with their social media before she landed a spot at PEAK6 where she excels even more as a social media manager.
Amber Naslund@AmberCadabra – In my opinion, Amber as Director of Community is exactly what Radian6 needed. Her mix of marketing and social media expertise is shared on Altitude Branding as well as through several eBooks and speaking at conferences.
Liz Strauss@lizstrauss – Don’t be alarmed if Liz calls you a SOB. That’s a good thing. Her SOBCon event is a think tank for social media and attracts the brightest and the curious-est. Liz is another “walk the talk” and highly networked social web enthusiast that blogs, consults and speaks at industry conferences.
Debbie Weil@debbieweil – Debbie “wrote the book” on corporate blogging (The Corporate Blogging Book) when most online marketing and communications professionals were still trying to figure out what a blog was. She runs a successful corporate blogging and social media consulting practice, works as a strategic advisor for Compendium software and continues to share her insights via blog and public speaking.
Laura Fitton@Pistachio – Laura was an early star on Twitter and with a mutual embrace, she’s turned that knowledge and network into a new business, oneforty along with consulting, speaking and co-authoring a book, “Twitter for Dummies”.
Sarah Evans@PRsarahevans – Sarah Evans showed up on Twitter like a firecracker (on my radar at least) and hasn’t looked back since with #journchat, blogging, Facebook, Twitter and plenty of real-world social networking at conferences. She’s also launched sevans Strategy and works as a Community Manager at PitchEngine.
Toby Bloomberg@TobyDiva – Toby is the original social media diva in my book and a long time business blogging evangelist for companies since 2004. She consults with companies on strategic marketing plans that incorporate social and traditional media.
Li Evans@storyspinner – As Director of Social Media for Serengeti Communications, Li is one of the few SEO savvy social media people I know that also has a public relations background. She’s a very active conference speaker, blogger, social network participant and publishes “how to” videos on internet marketing and social media.
Julia Roy@juliaroy – Julia is a Senior Manager of New Media at Coach and is yet another “walk the talk” social media participant with an active blog and participation on social sites ranging from Facebook to Vimeo.
Sally Falkow@sallyfalkow – Sally and I have been on many panels together at Search and Public Relations conferences talking about blogging, SEO and social media. She’s an active social media marketing and PR practitioner that blogs and runs an agency as well as a software services company called Press feed.
B.L. Ochman@whatsnext – B.L. “tells it like it is” as you would expect from one of the few people actually born in NYC, which makes her blog, AdAge DigitalNext articles and tweets both snarky and interesting. B.L. works with Proof Digital Media (part of Burson-Marsteller) as Managing Director of Emerging Media. She’s led some of the earliest social media consulting projects and has been blogging since 2004 (at least).
“Abraham & Harrison’s unique approach to PR is refreshing. It was exactly what we needed to take our market exposure to the next level. Working within a prescribed budget, they were able to deliver results that both exceeded our expectations and inspired new opportunities for PR. I have no doubt that we will come to Abraham & Harrison again for our PR needs” — Josh Grotstein, CEO, Motionbox, Inc.
You can help the people of Haiti in the crisis right now with a small donation.
Our emergency medical team is working at the De’l Universite d’etat d’Haiti Rue Monseigneur Guilloux Pau P, Haiti, a 700 bed hospital that is barely functioning. Hundreds of patients are waiting for medical care. Yesterday, only four Haitian doctors were working at the hospital – everyone else is caring for their own families, missing or dead.
We delivered desperately needed medical supplies to the hospital yesterday. More supplies are expect today, including emergency medical kits and food.
We are also working out of our hotel — Villa Creole — which has been turned into a make-shift clinic. See pictures under the MEDIA tab on the left.
The team is treating crush victims, trauma, basic wound care, shock and other critical cases with the few available supplies. A lot of patients with broken bones, fractures and ruptures.
We are currently treating teenage sisters today. They arrived at the hospital without their parents – we expect they are missing. Both have serious injuries and we are worried one may lose her foot. They are just two of the many people who need our help.
We have 16 more physicians and nurses arriving today.