Filed under: Environmentalism, Facebook, Hearts and Minds, Industry Reputation, Influence, Microblogging, MySpace, National Security, New Media Strategy, New PR, Online Communities, Online Community Outreach, Online Evangelism, Online Outreach, Online Participation, PR Tactics, Popular Culture, Propaganda, Propaganda Warfare, Public Affairs, Public Affairs Blogging, Public Relations, Public Space, Social Meda, Social Media Marketing, Social Media News Release, Stealth Marketing, Twitter, Viral Marketing, Viral PR, YouTube, YouTube Marketing, presidential election

T. Boone Picken’s, Texas oil man, 1980’s corporate raider and current manager of BP Capital Management has something new up his sleave. And it features an internet strategy.

In 1997, he shifted his focus to natural gas. and 10 years later, in 2007, on wind energy. He formed Mesa Power LP in west central Texas and is constructing what will likely be the world’s largest wind farm. The project will feature thousands of wind turbines and cost hundreds of millions of dollars. This follows his belief that natural gas remains the best alternative to oil for motor vehicle fuel. That’s why he formed Pickens Fuel Corp eleven years ago.

Now, with $4 a gallon gas prices, he’s funding a public affairs effort to help us cut out oil as a our primary fuel for transportation, substitute it with natural gas, and then substitute the use of gas for other types of energy needs with, you guessed it, wind energy.

Today, he’s launched an online public affairs effort to convince Americans to look to natural gas and wind as proper alternatives. He points out that we currently import 70% of our oil - up from 24% in 1970. What’s new about his effort, is that much of it is bein launched online.

He’s got a YouTube channel.
They’ve got a page on Twitter.
A fan page on Facebook.
And a page on Mypace.

They even have an online community that they’re building.

Pretty neat concept. I’ll be following this campaign to see how effectively they use social media.

No Comments » Posted on July 8th, 2008 by Jonathan Trenn

Filed under: Blowback, Brand Protection, Brand Reputation, Case Studies, Citizen Media, Content Filtering, Content Management System, Controversial Marketing, Copywriting, Corporate Partnering, Corporate Responsibility, Google, Google YouTube, Honesty, Industry Reputation, Influence, Information Technology, Intellectual Property, Invasion of Privacy, Legal Issues, News Organization, Online Applications, Online Brand Protection, Online Copywriting, Online Reputation, Online Reputation Management, Online Video, Personal Privacy, Personal Responsibility, Privacy

U.S. District Judge Louis Stanton may have opened up a Pandora’s box.

Last year, Viacom, the owner of  such major cable networks as Black Entertainment Television, MTV, VH1, Comedy Central, and Nickelodeon, sued YouTube and Google because YouTube, through it’s uploading system, was allowing it users to upload Viacom copyrighted videos.  YouTube was profiting from this as it increased its audience and, thus, advertising revenue.  Viacom was, in turn, losing online audience and potential revenue.  It saw itself, legitimately in my mind, as a content provider for YouTube, without receiving compensation.

YouTube immediately began scouring its databases and removing copyrighted video from Viacom. But considering the amount of videos that are uploaded - every hour on the clock, 780 hours of video are sent to YouTube’s servers - the task of finding and identifying copyrighted material is daunting.  A lot can get by the YouTube’s regulators, so to speak.

So the lawsuit stayed, with Viacom demanding access to YouTube’s database of user info.  The database is larger that that of the Library of Congress mind you.

YouTube’s database essentially contains four pieces of info:  the user’s unique login ID, their IP address, the time frame that the video was watched, and the video itself.  Usually, a login ID and an IP address can’t be used to identify an individual, but “usually” is a very inexact word.

Viacom is saying that they aren’t doing this to go after individuals.  They’re not doing this to nail someone who uploaded last night’s The Daily Show.  I believe them, at least for now.  But that doesn’t mean that they keep to that forever.

It makes no sense for them to try to use this data to sue people who have been uploading copyrighted videos at this juncture.  The ‘YouTube culture’ is one that has permitted this to happen and Viacom needs to work to change that culture over a year or two.

Viacom is saying that it wants to gauge the popularity of its copyrighted material.  Again, that makes sense.  We are talking revenue generating material that, while on YouTube, ins not directly generating measurable video.

There is some good news here.  Google, while not appealing, has asked Viacom to give them time to erase user names and IP addresses.  Viacom is open to the idea.

That’s great.  But that’s only this case.   You can be that this is opening a can of worms.

I’ll be investigating this further.  Stay tuned.

No Comments » Posted on July 6th, 2008 by Jonathan Trenn

Filed under: Ad Buys, Ad Sales, Blog Policies, Blog Strategy, Blogger Activation, Blogger Code of Conduct, Brand Promotion, Citizen Generated Media, Citizen Journalism, Citizen Media, Community News, Community Service, Disruption, Industry Reputation, Influence, Influencial Bloggers, Influentials, Networks, New Media Blogs, News Aggregation Strategy, News Organization, TV Advertising, Television, Television Over IP, Television on Demand

On Monday, CBS Television Stations announced the launch of what I think will be a great step in the direction of web based mainstream and citizen generated news. They are launching the CBS Local Ad Network in which local stations will syndicate new content to local bloggers and social media sites. This news will be delivered via news widgets that will link to video and text news of the local stations.

IN exchange for hosting the widgets, the bloggers will receive a share of the local ad dollars that are sold by the station.

How is it a win-win-win-win situation?

The will extend the CBS news media brand both on a national and local level by integrating news content with local blogger with a following. While it takes some of the focus off the broadcast model, it could potentially easily be made up via web usage. The network will seem innovative while the local affiliate could develop deeper ties to the local community. Bloggers and social networkds could increase their visibility and bring in more traffic. Advertisers will get greater exposure.

I like the idea.

4 Comments » Posted on March 20th, 2008 by Jonathan Trenn

Filed under: Blog Messaging, Blog Policies, Brand Protection, Brand Reputation, Crisis Management, Industry Reputation, Online PR, Online Reputation, Online Reputation Management, Online Strategy, Propaganda, Propaganda Warfare, Reputation Management, Reputation Rehabilitation, Search Engine Reputation Management, Search Reputation Management

I think Southwest is missing an opportunity to effectively come clean on this recent story that they let 46 of the planes fly beyond the FAA mandated amount of per plane flights to have an inspection. They’re using “spinspeak” when they don’t have to.

The issue is muddled. The level of responsiblity is unclear. The nexus of blame looks to be dispersed. Southwest needs to open up a bit more. Instead, they obfuscate.

“The FAA has issued what is called a “letter of penalty” to Southwest Airlines regarding one of many routine, redundant, and overlapping inspections of our fleet. The specific inspection in question involves an extremely small area in one of many overlapping inspections designed to detect early signs of skin cracking on our aircraft.”

“Many, routine, redundant, and overlapping inspections”…”extremely small area in one of manyh ovrlapping inspections”. Please.

Meanitme, one can simply read any news coverge of this and find out that the airline went well past the alloted amount of flights. By trying to sound “reasonable”, they cause people to look elsewhere. And the term “overlapping inspections”…what they hell does that mean?

Most of the rest of what they say if fine. But in the interest of transparency, simply explain the concept of inspections based upon amount of flights. THEN you add how you found the problem and quickly notified the authorities. Keep the bulk of the story on the blog itself. Off an apology for the confusion. Thank people for their loyalty. Let them know that you’ll keep them informed via the blog. Have CEO Gary Kelly post an entry a week until the situation resolves itself.

Right now there’s a bunch of responsed showing doubt towards Southwest. And there’s a significant amount of supportive responses. Some very elaborate. Allmost seems organized, but they’re not cookie cutter. And y0u’ve got some who are defending the company by attacking the media. Saying that the media doesn’t know what they’re talking about…that the media is blowing things out of proportion. On what they’re basing this I don’t know.

Southwest has 30 days to respond to the FAA’s letter of inquiry. Let’s see how it turns out.

No Comments » Posted on March 10th, 2008 by Jonathan Trenn

Filed under: Abraham Harrison, Abraham Harrison LLC, Astroturfing, Authenticity, Black Hat Marketing, Black Hat PR, Blog Counter-Messaging, Blog Messaging, Blogger Effect, Blogger Engagement, Blogger Influence, Blogger Outreach, Blogger Relations, Brand Advocacy, Brand Ambassador, Brand Promotion, Brand Protection, Brand Reputation, Branding, Branding Online, Citizen Generated Media, Citizen Journalism, Client Service, Cluetrain Manifesto, Conversation Audit, Conversation Marketing, Counter Messaging, Crisis Management, Customer Ratings, Customer Reviews, Customer Service, Customer Supprt, David Weinberger, Defensive SEO, Domain Name Registration, Domain Name Strategy, Domain Registration, Edelman, Flogging, Flogs, Google Gaming, Google PageRank, Google Search, Guerilla Marketing, Hate Speech, Honesty, Industry Reputation, Integrity, Internet Forensics, Internet Strategy, Managing Conversation, Marketing Conversation, Marketing Hubris, Marketing Industry, Marketing Language, Marketing Strategy, Markets are Conversations, Messaging Online, New Marketing, New Media, New Media Blogs, New Media Marketing, New Media Strategy, New PR, New Public Relations, Online Advocacy, Online Brand Promotion, Online Brand Protection, Online Brand Reputation, Online Branding, Online Communities, Online Community Outreach, Online Conversation, Online Crisis Management, Online Engagement, Online Evangelism, Online Influence, Online Marketing, Online Media, Online Messaging, Online Outreach, Online PR, Online Participation, Online Public Relations, Online Reputation, Online Reputation Management, Online Reviewers, Online Reviews, Online Strategy, Online Virtual Communities, Open Kimono, PageRank, Passion Chamber, Personal Brand, Pitching Bloggers, Professional Blogging, Promotional Blog, Promotional SEO, Promotional Strategy, Propaganda Warfare, Protective SEO, Public Relations, Public Relations Bloggers, Public Relations Blogs, Public Relations Industry, Publicity Blog, Publicity Blogging, Relationship Marketing, Reputation Management, Reputation Rehabilitation, SEM and SEO, SEO, SERM, Search Engine Optimization, Search Engine Reputation Management, Search Engine Strategy, Search Engines, Search Reputation Management, Strategic Consulting, Viral Marketing, Viral Media, Viral Propagation, Web Strategy, Word-of-Mouth, Word-of-Mouth Marketing

Check out the article in last Thursday’s Times, Dealing With the Damage From Online Critics, that addresses how to handle consumers who develop a personal vendetta against your company. Well, you could send lawyers but legal cease-and-desists generally just make the customer madder than hell and it isn’t hard to just start yet another attack site.

I hate to say it, sucking less always helps. Start with treating your customers better. Also, be sure to register lots of domain names and work on your online reputation aggressively before it becomes a problem.

Online, the best defense is a good offense and an ounce of online promotion is worth a pound of cure. Here are some great commented-by-me excerpts from the article, Dealing With the Damage From Online Critics, so you can get a gist:

Read more…

4 Comments » Posted on October 8th, 2007 by Abraham Harrison

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