In my last post, I pointed out how the concept that social media experts may start to die out before they are fully able to bloom.  Not all social media experts, but the field itself may start to expand to many a job category’s job description and therefore condense the specific need for actual “experts”.  Where not there yet, not by a long shot, but the future can sneak up on you really fast.

I go back to a conversation I had wit a colleague al ittle over a year ago.  This guy is a brilliant social media type.  Part marketer, part technology guru.  One of those types that’s on every social network out there.

He interviewed at a local growing and dynamic marketing and public affairs company.  It’s relatively young, but it’s managed to create for itself an image as an awesome place to join.  Actually “hip”.  There aren’t many places in DC that that can be said of.

He was interviewing with the head of the company for what would likely be a newly created position.  Essentially, he’d be creating a social media department for the company.  They already had divisions of advertising, public relations, public affairs, government relations, grassroots organizing, investor relations, crisis management, etc. They should have already had a social media division but, like many companies, they didn’t.

What struck me was a question that the CEO asked him.  “How soon can you make it profitable?”

That’s a horrible question and it showed me that the CEO didn’t know what he was talking about.  Read more…

I keep on trying to legitimize the reasons that Facebook is using to justify their new marketing program, “Facebook Beacon”. But it’s just not happening. It keeps on coming back to user relationships, user privacy, and user benefit. You know, the USER.

If you’re not sure what Beacon is, it’s basically this. Facebook is setting up agreements with online retailers that aren’t part of Facebook to have the retailer directly send information of what people buy on the retailer site to their “friends” on Facebook. The user is first supposed to see a notice on the retail site for which they need to give the thumbs down if they object. So the system is supposed to be opt out. But there’s been some circumstances where the information is just automatically sent without approval or even notification of the buyer. That means the next time you buy a book from Amazon or an item from Overstock.com, the retailer could end up letting your friends know what you bought unless you explicitly stop it.

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Here’s an amazing statistic:  a full 57% of marketing executives recently responded with the following answer to the question if their firm has a crisis response communication plan:  NO.  What makes it more amazing is that in the same survey, 53% said that their business had experienced a crisis in the past…one that resulted in a loss in sales, a reduction in profits, or negative press.  A majority of that 53% say that the recovery period took a year a more.  Only one-half have trained spokespeople.  And it shouldn’t go unnoticed that there’s an overlap of 4% here of companies that have suffered a crisis in the recent past but have yet to install a plan to address future crises.

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With the issue of reputation management in the news, I’ve been thinking a lot about the recent discovery that many of the Mattel toys made in China were painted with lead-based paints. This had followed several other unrelated incidents that had previously caused embarrassment to either Mattel or to China.

A company such as Mattel needs to have a proactive online strategy that could meet the negativity head on, to help suppress those damaging rumors that could hurt the company both immediately and permanently. A company needs to understand what is being said about them in online forums, on blogs, and, if necessary, it needs to help blunt and diminish the negativity headed their way.

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I wrote this analogy back in 2005 and called it My Online Brand Intelligence Analogy and it is still apt and even more important now that attention data tools have matured and implicit and explicit interests are trackable by such tools as are offered by Particls and Attensa that exploit the attention economy. If you don’t yet know about attention data or its more practical cousin apml, you need to read about them after you let me know what you think about my analogy…

Let’s consider the chimpanzee. There are several ways to learn more about the chimpanzee: through dissection, in captivity, and in the wild.

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