Some people say that social media optimization (SMO) is like herding cats. I say, “if you’re going to herd cats, bring a can opener.” Just like cats, the people on social media sites will run to where ever you are if you make noise in a way that lets them know that you have something that they want.
The denizens of social media are waiting out there, listening intently for any sign of interesting information. They will respond with a mass amount of activity if you let them know that you have something “cool”. You’re job isn’t over with just the first rush though. If you want to keep them near by then you’ll need to be responsive, keep them engaged, and keep the conversation active.
The people are waiting on Facebook, Twitter, Jaiku, and all of the other social media sites. They are waiting for other people (and that includes you. . . probably) to start making some noise about something interesting. They want to hear the latest news about their hobbies and interests and (lucky for you) most of these hobbies and interests are listed in the “interests” section of their user profiles. The users of social media also write about what they want to hear about.
All you need to do is look at what they post to their statuses/walls/twitter accounts and if they have a blog at the very least skim it. Keep in mind that they do have filters. They only want to hear about their interests and like cats they are indifferent at best to anything not interesting to them. They want to spend their time reading, watching, talking about their interests and they will never feign interest. They will in fact feel indignant and insulted if you talk about something they don’t care about. Their time is at a high premium and they don’t have extra time for things outside of their sphere of interests. They rightfully expect you and me (savvy marketers that we are) to cater to their interests.
You need to speak to them in a way that lets them know you have what they want. The first step towards that is to figure out their interests by checking profiles, looking at blogs, and generally using the abundant resources available in the social media era.
However, don’t overlook the basic method of simply asking them. You can do this via the use of online polling systems (some of which are built right into the social media sites) and by engaging them in the topical discussion boards. Once you know their interests you need to speak to their interests.
If you’re talking about something they write about, they will listen. Bloggers are always looking for information about and surrounding their chosen field and will usually be happy to hear from you if you’re on topic. Social media sites are full of individuals who may not be bloggers, but are just as passionate about certain topics and ecstatic to hear anything about those topics of interest. Remember though, stay on demographic with them.
Don’t drift into “uninteresting” things, because, just like a herd of cats, if you get boring they get lost. Don’t reach out to dog bloggers about the latest cat food. Try not to ask too much of your audience either. They want to interact just enough and if you take up too much of their time they will quickly grow tired and bored of you and your message.
You need to be responsive to your audience needs and desires. They will ask questions that you need to answer quickly, truthfully, and tactfully. Keep an eye out for these questions so you can respond quickly. You can do this via RSS subscriptions to searches on twitter or google blogsearch, email notification systems on discussion boards, and there are even entire services dedicated to being a watchdog for your keywords.
Do not lie. If you lie everyone in the world will know in 5 minutes, because they will figure it out in 2 minutes by using google and they will let everyone on all of their social networks know about it, and those people will spread the message, and so on. . . until one lie ruins your entire reputation. It’s not worth it. Be honest. Make sure you address people in a way that is both natural and respectful.
Don’t talk to the teenage demographic the same way you would your grandmother and definitely not vice versa. You might think that it’s too much trouble to respond, but ignoring questions is a death sentence that may be even worse than lying.
Being uninvolved in the social media sphere is like having no voice and that can only work against you. You’re going to run into both positive and negative responses to you, your brand, and your message. It’s okay. I promise.
Thank and promote the positive responders by commenting or emailing back, and offering to post cool comments on your blog with links to their blog or website. A little flattery and promotion goes a long way with people.
Respond to and work with the negative responders no matter how much you think you’d rather not. Do your best to change their mind with an open and honest dialogue about their issues.
At the end of the day stay calm and collected. By keeping your cool while your detractors lose theirs the world will see you as the good and reasonable one while your detractors will be seen as ranting nutcases. Let them walk into that trap if they want to.
Whether it’s handling your social media presence or herding cats the important thing to keep in mind is to appeal to the interests and habits of the ones you’re trying to attract.
Focus on what they are interested in and what they want and keep the tools and supplies handy that will keep them coming to you. Bust out the can opener and make the noise that lets them know that you have what they want and all they have to do is come running. Once they know you’ve got what they’ve been looking for they’ll be there faster than you can keep up with.
{ 2 comments… read them below or add one }
This is one of the most clever takes on a timeless concept. But your use of the analogy drives home a solid point: if you want the moths, be the flame (ok, so yours was better…I had to give it a try!)
Andrew, yours might translate better though. :) Thanks. :)