Comments on: Team Southwest vs. Team Silent Bob

By: Ashwani

Ashwani — Thu, 18 Feb 2010 06:43:03 +0000

Right said Ellie, it was a good work by the communications department of the Southwest Airlines. Right action at the right time not only took care of the future embarassment the airline would have to suffer but also saved the reputation of the airlines from being harmed.

By: Ben Merrion

Ben Merrion — Wed, 17 Feb 2010 13:52:37 +0000

I completely agree Ellie. It seems that Southwest did do a lot in terms of correcting their mistakes and were pretty responsive. Smith might have went a little overboard. However, as you pointed out, the zero tolerance on this sort of thing needs to be handled much more appropriately. In their blog posts, they seem to stand behind what their crew did, but it would be much more appropriate to see if there would really have been a problem with the other customers Smith was seated next to. I have been bumped off of flights sometimes even when I was early. It’s not fun.

By: Cassandra

Cassandra — Tue, 16 Feb 2010 19:31:01 +0000

Agreed Ellie! I’d like a voucher for flying next to passengers of smelly feet. Plus, Southwest is the “low-fare airline” not the “big-seat airline” so I don’t think this was worthy of the buzz Smith created. Great blog!