Daily Archives: 20/07/2007

Did "How Companies Think" Define Enterprise 2.0 in 1999?

I had been using Caucus software since 1993 when I joined the gang at Meta Systems and their virtual online community, The Meta Network. I co-taught the first accredited online high school course in creative writing, called Education for the Arts, and then joined Caucus Systems, a startup comprised of all the people I admired: Frank Burns, Scott Burns, Lisa King, etc.

It was there I met Tom Mandel. I just discovered that, while I was at Caucus, Tom penned a white paper, entitled, How Companies Think: Creating Collaborative Intelligence Online. How did I know? I have been bumping into the white paper being sourced. Awesome. Maybe Caucus Systems and Tom Mandel invented Web2.0 and Enterprise2.0 and not all the other also-rans. Bloody small world, isn’t it?
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Get Red Carpet Customer Support by Blogging for It

When I, Chris Abraham, receive bad customer service, I used to call, I used to write, I even used to email. Now, I blog. So do other angry customers.

There’s no denying the power that social media wields when it comes to giving the “little guy/gal” a voice. Time after time we’ve seen Internet users turn into screaming mob ready to storm the gates of a business with virtual torches and pitch forks, all because a company wanted to save a few bucks or got a little overzealous in their exercise of corporate power. Via Search Engine Guide

Case-in-point is my hate-blogging about Media Temple. I really was not getting the kind of attention and solution I was hoping for (and I never did, and by the end, I expected “bending over backwards”) so after the nth email, I blogged my complaint. The Director of Customer Support called me within hours.
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Google Needs to Hire Best Talent to Take Over the Entire World

Google did not err when it went on its mad cap 1,548-employee hiring spat this quarter. Call it a Mind-Grab. Everyone I know who is bright, motivated, creative, brilliant, and connected has been hired by Google.

Looks like the Googlers got a little ahead of themselves with spending. Specifically, it appears the culprits were payroll and data center construction, Google Chief Executive Eric Schmidt said in a conference call with analysts. The company hired 1,548 employees during the quarter, bringing the total number of employees to 13,786. “We overspent against our own plan in the area of head count,” Schmidt said. “We will watch this closely going forward.” Via C|Net

The only reason Eric Schmidt even said that is because he has employed everyone worth a damn already! Buahahahaha buahahahaha buahahahaha!

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